Here is a list of our guest's most frequently asked questions. Don't see your question addressed here? Please contact us for assistance.
Tour Restrictions (Wheelchairs, Strollers, Animals, Health Concerns)
1. Wheelchairs are permitted on our tours but need to be accompanied by a family member or friend. The cabin is not accessible.
2. Baby strollers are allowed in the courtyard, gift store, and trail. Due to safety concerns we do not permit baby strollers into our tours.
3. Service dogs that are properly licensed are welcome in our courtyard, gift store, and trail. Due to safety concerns we do not permit animals into our tours. If you wish to participate in a tour without your service animal we will be more than happy to accommodate you. If you are unable to complete the tour for any reason we will refund you your money.
For more information on this please read the "Frequently Asked Questions about Service Animals and the ADA" posted on ADA.gov (specifically Question #25), Cal Civ Code § 54.1 (2007) and Santa Cruz County Code 6.08.
4. It is very common to experience motion sickness, vertigo, dizziness, and nausea. If you experience any of these side effects please ask for a refund.
How long is the Mystery Spot tour?
Our fully guided tours are approximately 45 minutes long.
What about large vehicles?
All large vehicles, such as RV's and campers, are permitted but we do ask that you call ahead of time to let us know when you will arrive. This is to ensure we can find you parking and make your Mystery Spot visit a pleasant one! Two piece vehicles are also permitted. All large vehicles must park in the lower dirt parking lot as our upper paved lot is very small and turning around can be difficult. Please call (831) 423-8897 for more information.
What else is there to do at the Mystery Spot?
If you're waiting for your tour to start, or have just finished your tour but can't get enough of the beautiful Redwoods, we have a beautiful hiking trail. It is a small trail that climbs up a hill in front of the Mystery Spot. At the top you find yourself in front of a wonderful view through the Eucalyptus trees. It takes about 15 minutes and is a very nice hike.
Can the Mystery Spot be rented out?
Our beautiful garden area is first come first serve. If you are interested in renting out other parts of The Mystery Spot, please call (831) 423-8897 for more information.
Why do I want to buy a ticket online?
The Mystery Spot frequently sells out its tours, and in order to guarantee that you will be able to go on a tour at a time you desire it is recommended that you purchase advance tickets.
Which credit cards do you accept for advance ticket sales?
We accept Visa, MasterCard, and Discover Card.
If I buy tickets online can I get a refund?
Yes, you may call us at (831) 423-8897 and we would be happy to assist you with your refund.
What happens if I miss my tour?
If you cannot make your scheduled reservation time please call us at (831) 423-8897 to change your reservation. If you miss your tour and do not change your reservation it is possible that the next tour will already be sold out, especially on busy days. It is to your benefit to show up for your tour time or call in ahead of time and change your reservation.
What does it cost to buy tickets online? Are there any extra fees?
Advance tickets, online or over the phone, are $6.00 a person. There are no extra ticket fees.
Can I give my ticket to another person?
How many tickets can I buy?
The most tickets you can buy for a tour is 25 depending on the number of spaces available. You may purchase tickets for more than one tour.
Who do I contact for customer service?
What do I do when I get to the Mystery Spot if I have advance tickets?
Go to the window on the right hand side of the ticket shack marked "Internet Reservations". There you will tell the ticket seller; what time you purchased your tickets for, how many people it was for, and your last name. Then you will pay the $5.00 parking fee (by cash or check only) and the ticket seller will issue you your ticket.
Can I bring a Selfie Stick for photos?
You are welcome to use a Selfie Stick while visiting the Mystery Spot's grounds. However, due to space limitations we do not allow selfie sticks on the actual tour.
Are alcoholic beverages allowed at the Mystery Spot?
No, alcoholic beverages of any kind are not allowed on Mystery Spot property.
Can I bring my lunch to the Mystery Spot?
Yes, the Mystery Spot has benches and tables in our courtyard where you can sit down to eat.
Are the tours guided, or can I take the tour on my own?
All tours are guided; visitors must be accompanied by a Mystery Spot tour guide to see the Mystery Spot.
If I order tickets will the information that I provide be sold or distributed?
If I order tickets is my credit card number secure?
Yes, the Mystery Spot ordering process uses the latest security technology to make sure that your personal information stays safe.
Is food available at the Mystery Spot?
The Mystery Spot gift store sells snacks, sodas, coffee and tea. On weekends and holidays the Mystery Spot Canteen is open. Their menu includes hot dogs, nachos and ice cream as well as vegetarian selections.
Are discounts offered for youth group reservations?
Unfortunately, the Mystery Spot does not provide discounts for any youth group reservations.
What time should I arrive if I have advance tickets or a reservation?
You should plan on arriving 30 minutes early.
What do I do if I am late?
If you are going to be late please call our ticket booth at your earliest opportunity (831) 423-8897, to let us know so that we can change your reservation time. If you cannot call in advance and you arrive after your scheduled tour time we will do our best to accommodate you based on availability of tour times.